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Product Experience | Service Design

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Hello there!

I'm Sunakshi (SJ)

Product Designer & Storyteller with 4+ years of building multi-channel products and services that bridge digital and physical operational flows. Proven Expertise in creating integrated omnichannel experiences through user-centred design, systems thinking and cross-functional leadership

Looking for innovative ways of problem-solving,

Thinking about what inspires people,

Experimenting how ideas can be executed,

Listening to people's stories...

Product Experience | Service Design | CX Strategist | Information Architect 

Human+Context Centered Thinker | Problem-Solver through Storytelling

Architect | lllustrator

MULTI-DISCIPLINARY FIELDS

because how else can you understand the complexity around humans?

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Sketching the US Capitol Building, listening live to the National Symphony Orchestra

Finding new experiences

Currently based in DC. 

Experiencing architecture, history, and vibrant public spaces of the USA. Visiting the Smithsonian Museums to see how different touch points shape human experiences.

  • Love learning languages. Speak English, Hindi, Korean, Japanese (basic)Having worked/lived in different countries, I have realized that language provides a unique viewpoint into different cultural practices and helps us better understand why people do what they do.

  • Freelancing work with new and upcoming brands to help them create their brand identity.

  • Commissioned art/illustrations in my free time

MY LEARNINGS:

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" If you want to be a better designer... 
Study the World! "

Tobias Van Schneider

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Coaster design for a client based on the book Ikigai

Experimented with a
small business...

Started a small business of handcrafted paper products during the lockdown of COVID-19. 

With a lot of unused paper material from my undergraduate education in Architecture, I started making paper products and sharing it with people around me, eventually gaining traction and leading to tailor-made orders for 50+ customers  

MY LEARNINGS:

  • Enjoyed learning about customer interactions (acquisition and retention), and working with them to craft a customized product.

  • Learnt how business strategies ties with product strategies.

  • Figured out product packaging & logistics, product pricing, material procurement, market need, and product's ABC analysis for demand forecasting.

  • Experimented with online marketing using Instagram.

" The vitality of thought is in adventure. Ideas won’t keep. Something must be done about them. "

Alfred North Whitehead

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Always looking for intriguing conversation...

As a life-long student of design, I am continuously improving my work. Please look forward to more updates.

I am currently looking for full-time opportunities as a Product Experience Designer & Service Designer in the USA, and it would be my pleasure to get in touch with you if you have any opportunities or suggestions for me.

Also, if you are looking for a designer to narrate a story through visuals or brainstorm on solving problems, or to paint wall-murals, hands-on craft, editorial graphics work...

let's talk!!

Get in touch at sunakshi.j29@gmail.com

" It's our choices that makes us who we are, far more than our abilities. "

Albus Dumbledore

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