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SJ

Product Experience | Service Design

Product Experience & Service Designer

4+ years of applying a multi-disciplinary and human-centric approach in designing products, processes, and services

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Working at the intersection of physical  and digital touchpoints to weave omni-channel experience for online and in-store interactions— enabling frictionless experience.

Featured Projects

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In-store Product 
Discovery Experience

Increased Average Order Value (AOV) by devising hyperlocal merchandising strategy

Service Design, Product Design, Customer Journey

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AOTF
Website Redesign

Reduced information finding time by 50% through consistent, intuitive user experience by optimising IA and a  dev-ready design system

Information Architecture, Design System, UX

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Fulfilment Centre
Spatial & Process Design

Built a system for rapid expansion of 40+ backend fulfilment centres in 12+ cities by optimising internal flows through human-centric lens

Design Ops | User-Motion Study | Project Management

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Kala-Kar Mobile
App Design

Connect people to the local traditional Indian artists near them to engage & build an art community 

Information Architecture | Visual Design | Design System

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UMD INFO Students Campus Experience

How do the physical spaces on campus affects the experience of UMD’s INFO students?
What can be improved?

UX Research | Journey Mapping

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Visuals & Graphics

Branding, Communication, Illustrations

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MYKK Brand
Packaging Design

Narrating the story of a brand owner and the product through visual storytelling and translation in brand packaging design

Coming Soon...

Let's talk!!

I am currently looking for full-time opportunities as a Product & Service Designer in the USA, and it would be my pleasure to get in touch with you to discuss further

Get in touch at 

sunakshi.j29@gmail.com

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Who have I worked with so far?

Diverse experience from working with small start-up to large corporate

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